If you’re making calls and doing business using a cloud-based system, it’s important that you know where they’re storing your data. In addition to your documents and databases, that data can include phone logs, call recordings and voicemails.

It may seem like an insignificant detail, but the place where your data is stored can have a serious impact on its security as well as who can access it.

Canadian Privacy laws

Every nation has different privacy laws – some more strict, and some more relaxed.
Your data might be protected if you’re in Canada, but if your service provider stores any of your information in data centers outside Canada, that information is subject to the privacy laws of the nation it’s stored in.

In British Columbia, privacy legislation requires all public entities to store data containing any personal information within Canadian borders. That means any government entity, healthcare, education, crown corporation, or any organization that regularly does business and/or exchanges data with them that might be considered ‘personal’.

The United States’ CLOUD Act

In 2018, the U.S. government passed the “Clarifying Lawful Overseas Use of Data Act”, also known as the CLOUD act. It requires all American data and communications companies to provide data to the government upon presentation of a warrant or subpoena.

You may expect that this rule doesn’t apply to data stored in Canadian servers.
But according to the bill, it applies so long as the company that owns the data is American – “regardless of whether such communication, record, or other information is located within or outside of the United States”. That means if you are working with an American business, your data can be accessed by the U.S government no matter what country it is stored in.

Canadian Owned, Canadian Hosted

If you want to ensure you are compliant with Canadian privacy laws and can avoid the effects of the CLOUD act and similar policies from other nations, you need to ensure you are using voice and data services that are owned and operated by Canadian entities and hosted in Canadian facilities.

OptiNet is one such business! We’re a locally and privately owned business with expertise in IT, telecommunications, physical network infrastructure and integrated security. We have voice and data hosting solutions that ensure your data remains right at home. If you want to know more about the services and products we offer, we would love to chat. Get in touch with us today!