Multi-Channel communications: are they enough?

Multi-Channel communications: are they enough? Do you use the multi-channel communications model? This approach toward communication with customers and prospects is very important, but are you recognizing the limitations that this model has for today’s digital users? This blog will outline what is meant by the term “multi-channel communications” and discuss the limitations of this […]

The contact center and omni-channel communications

The contact center and omni-channel communications We’ve talked in other blogs about the value of contact centers over traditional, one – dimensional call centers, but we haven’t talked yet about the need for contact centers to be designed on the omni-channel model. This blog explains what omni-channel means and why this is a critical part of […]